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Returns

We are unable to accept returns for any personalised product should you change your mind, we can accept if the product is recieved faulty.

 

Quotation from the Distance selling regulations Hand book 2010

Unless you have agreed that they can, your consumers cannot
cancel if the order is for:

  • services where you have had the consumer’s agreement
    to start the service before the end of the usual cancellation
    period and you have provided the consumer with the
    required written information before you start the service,
    including information that the cancellation rights will end
    as soon as you start the service
  • goods or services where the price depends on
    fluctuations in the financial markets which cannot be
    controlled by the supplier
  • the supply of goods made to the consumer’s own
    specification
     such as custom-made blinds or curtains.
    This exception does not apply to upgrade options such as
    choosing alloy wheels when buying a car, or a combination
    of standard-off-the shelf components when ordering a PC
  • goods that by reason of their nature cannot be returned

 

We will accept the returned goods from you upon the following
conditions;

If we are satisfied that there is a  defect in the goods provided then we shall endevour to resolve the issue at our discretion and within a reasonable timescale.  Where ever possible goods will be replaced like for like or credit note will be issued for part/full orders. 

Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery.